Website Technical Support

Why Us

Everything for a stable website

We don't just fix — we prevent. A proactive approach to support saves your time and money.

Monitoring & Security: 24/7 uptime monitoring, threat protection, and timely security updates.
Updates & Compatibility: Regular CMS, plugin, and dependency updates with compatibility checks after every update.
Fast Response: Response time from 2 hours. Critical issues are prioritized — no queues, no bureaucracy.
Backups: Automated data and code backups. Quick recovery from any failure.
Improvements & Fixes: Minor tweaks, bug fixes, page speed optimization — all within your plan.
Dedicated Manager: A specialist who knows your project. No repeated explanations or lost tasks.

Support Plans

Choose the right plan or contact us for a custom offer.

$200/mo

$150/mo billed semi-annually

$350/mo

$300/mo billed semi-annually

- Hours per month (7 hours)
- Extra hour cost ($50)
- Response time (2 hours)
- Bug fixes
- Uptime monitoring
- Backups
- CMS & plugin updates
- Feature improvements
- Telegram / Email
- Priority support
- Monthly report

$750/mo

$650/mo billed semi-annually

Can't find an answer? Reach out —

Do you work with websites hosted in Webasyst Cloud?: No. Webasyst Cloud imposes restrictions that limit full-scale development. We can migrate your website from Webasyst Cloud to a reliable hosting/VDS setup.
What's included in the plan hours?: Plan hours cover all work: bug fixes, minor improvements, updates, consultations, server configuration. Unused hours roll over to the next month.
Who prepares the technical specification?: We prepare it together: collect requirements, clarify details, and approve a clear implementation plan before starting.
Can I switch plans?: Yes, you can switch plans at any time. When upgrading, the cost is prorated accordingly.
Do you provide work reports?: Yes, Medium and Ultra plans include monthly reports detailing completed tasks and time spent.
Can you customize Shop-Script core?: We strongly recommend against modifying Shop-Script/Webasyst core code. Extra functionality should be implemented through plugins and apps to keep updates safe.
I found an issue after acceptance. What should I do?: Any issues directly related to our completed work are fixed free of charge within the warranty period.